Resume

Shyam Pappu, B.Sc.,PMP

Summary:

• Over 20 years of IT experience in Commercial and Public sectors.
• Certified Project Manager - PMI’s PMP Certified.
• Experience in all aspects of Software Development Life Cycle from design through production. Implemented several  Commercial-Off-The-Shelf (COTS) solutions.
• Public Trust Security Clearance: US Federal Government/Dept. HUD/FHA, 2005.
• Business Research - Economic/Budget/Cost Analyst at Verizon
• Good basic Understanding of Computer Networks and Systems Engineering concepts attained through 20+ year tenure at Verizon
• Lead many meetings, maintain schedules, identify, manage, monitor, negotiate and deal with issues proactively.
• Managed stakeholder expectations, with excellent written and verbal communications skills
• Microsoft Project 2010
• Lead various teams on enterprise wide and mission critical projects.
• Bachelors Of Science in Economics, George Mason University.
• U.S Citizen.

Professional Experience:

SSP Consulting, LLC 2006 – current, Maryland

·         Multiple short term consulting positions with MCI, Verizon, CapitalOne – Lead Team Managing IT Projects using various IBM mainframe COTS solutions – Cobol II, JCL, DB2.

·         Management of web site for marketing projects for clients.  Project involved managing personnel skilled in Web 2.0, CMS, Wordpress, Joomla, HTML. PHP, Aweber, Cpanel Hosting, Dreamweaver, Photoshop and other available COTS applications.

·         Interfaced with Section 8A – Public Housing Authority to acquire tenants for Landlords

·         Attended Public Housing Authority Section 8A meetings representing Landlords in Prince Georges County, MD

·         Negotiated and acquired Section 8A Tenants from Public Housing Authority

·         Designed, marketed and maintained web site to acquire landlords/tenants at www.FastTenantPlacements.com

Orizon, Inc. (Contractor for HUD)   2002 – 2006 Washington, DC

·         Used Commercial-Off-The-Shelf (COTS): PeopleSoft – PeopleTools 8.40 to manage migration from 7.5 to 8.4

·         Managed projects from initiation to implement for 16 HUD/FHA systems for Multifamily and Single Family and worked closely with other HUD contractors including Lockheed Martin in Lanham Datacenter.

·         Lead team to gathered all requirements for the project and managed technical documentation.

·         Participated in disaster recovery planning and strategized with HUD/FHA which involved working closely with other HUD contractors including Lockheed Martin.

·         Managed and responsible for 24x7 support, maintained Excel spreadsheets of production job performance.

·         Used ENDEVOR, a COTS solution, as configuration management tool to successfully manage releases. Managed all UAT testing. Collaborated and communicated with multiple contractors on the project.

·         Participate in software/hardware requirement meetings to evaluate TANTIA software as a COTS solution for transferring large amounts of FHASL data, strategized with client and Lockheed Martin (Datacenter Contractor for HUD) to identify alternatives and potential impacts.

·         Interfaced with the FHASL, IF GTM, HUD IT and HIPPS contractor (Lockheed Martin) in resolution of production problems.

·         Successfully managed monthly FTR Mainframe HARTS releases.

·         Represented FHASL Interface Team at weekly Infrastructure meetings and all planning sessions.

·         Managed loading of large CHUMS files into PeopleSoft – a COTS application solution

·         Managed F75 data acquisition and analysis for conversion using COTS application for analysis by system design staff

·         Managed F47 data and program analysis using COTS application for conversion

·         Managed A80D Legacy conversion data manipulation and segregation  using COTS applications.

·         Managed and provided significant support in the creation, updates and maintenance of Orizon’s FHASL SDM documentation, most notably the FHASL IF P13 Runbook.

·         Mentored other team members in technical expertise.

·         Managed Design, code testing and implementation of daily JCL jobs using Clist/REXX.

·         Managed support in transferring large quantity of data from mainframe DB2 to the client servers which in turn provided a data warehouse and database for .NET applications using SQL and ACCESS, all using available COTS applications solutions

·         Managed responsibility of PeopleSoft Security Administrator for test and production environments – A COTS solution.  Facilitated and managed requests for migration or development environment updates including security requests.

Verizon/Bell Atlantic /C&P Telephone    1979 – 2001 Silver Spring, MD

Various positions and responsibilities - Directory Assistance Operator, Service Representative, management, economic analyst and various IT in 22 year tenure.

·         Designed, enhanced and maintained over thirty Billing application programs in Service Order and Billing Sub-Systems for CABS (Carrier Access Billing System). CABS is a complex IT system, which collects all the data from multiple switches and computer networks throughout the Bell Atlantic/Verizon region to process all the National carriers Interlata and Intralata tolls for billing.  Worked with system engineers and network engineers to design the implementation. CABS was mandated by the MFJ (Modified Final Judgement which broke up the AT&T into regional Phone companies).  Resolved over 200 trouble reports, over 90 program abends during CABS production billing cycles – resulting in better client satisfaction and timely delivery of customer bills.  Responsible for creating Bill Data Tape (BDT) for access customers and implementation of Billing Output specifications (BOS).  Successfully installed all CABS releases.  Provided support to billing group which interfaced with carriers and input and analysis for requirements.  Provided technical support to other members.  BDT contains network switch data and calculations to arrive at the billing for carriers.

·         Direct programmers to extract customer data (data mining) from various sources

(mainly CRIS which stands for customer records information system) and to load it into SYBASE databases for DATA WAREHOUSE using UNIX scripts to import data into Sybase. Directed programmers to extract daily/monthly data from mainframe files where COBOL II programs where written/used to prepare data used by UNIX servers. Used SYNCSORT feature in JCL to manage file sizes. Directed programmers use in FTP embedded in JCL to move data to servers and executed UNIX scripts to load the customer data into SYBASE. CRIS is a complex IT system which collects the data from the local central office computer networks to generate monthly residential phone bills.

• Managed the performance of contractors and employees.
• Subject Matter Expert for BASOTS (Bell Atlantic Service Order Transmission System), BASOTS is a complex IT marketing system.  First the local network switch information is matched to see what premium products the customer can have and this information is passed to telemarketers for product marketing. Project and System analysis, Programming Responsibilities included: Development, project management, analysis, design code and implementation of projects. Considered a subject matter expert, provided high level of hands-on technical expertise to the design, implementation and maintenance.
• Managed clerical staff as well as large amounts of data from various sources to support Corporate Economist on economic issues.
• Managed the development of forecasts for key national, state and regional economic series of data and reports.
• Prepared and presented current economic conditions and also the outlook of the US/State/International economies to various client groups. These briefings simplified the complex economic data so it was easily understood by all corporate groups which aided in their future planning.
• Conducted make-or-buy analysis during plan purchases and acquisitions. Solicited bids from WEFA and DRI, the two major economic services providers.
• Managed Wage/Salary and Expense spreadsheets for tracking of planned and actual revenues and expenses of the department.  Responsible for reporting of the commitment view and director level budget reports.
• As a Service Representative, resolved customer issues often interacting with network engineers, systems engineers and repair personnel.

Education:

• B.Sc in Economics, George Mason University, Fairfax, VA
• Diploma in Computer Programming, Computer Learning Center, Springfield, VA
• Various Managerial and Technical courses relating to LAN/WAN, WATS, Switches, computer networks, systems engineering throughout tenure at Verizon
• Microsoft Project 2010
• PMI’s PMP Certification

Professional Affiliations:

• Parliament Toastmasters, Lanham, MD
• Project Management Institute (PMI)